EMC ScaleIO Customer Service

ScaleIO product support is now aligned with standard EMC Customer Service processes and tools, providing you with a consistent service experience across all EMC products within your environment. If you have not yet registered for EMC Online Support access, click for additional information and registration instructions.

Contacting EMC Customer Service

Note that EMC Online Support is the preferred method for opening Service Requests, as the ability to reference known solutions and attach files, screen shots, and error messages directly to your request allows EMC personnel to provide faster and more effective service.

 Contact Information

Online Support


Telephone Service


United States:  800-782-4362 (1-800-SVC-4EMC)
Canada:  800-543-4782
Worldwide:  +1-508-497-7901

Click for additional worldwide access numbers

For ScaleIO, from the main menu, select:
Option 3 – All Software Support; then Option 2 – All Other EMC Software Applications

Email Service

Not available

Help with Online Support Tools

Questions specific to Online Support registration, access, or site association: This email address is being protected from spambots. You need JavaScript enabled to view it.
(Note: This email alias is not staffed or monitored to handle Service Requests or product issues.)